Oracle Access Manager 11.1.2.3 Displaying Blank Logout Page After Signing Out Of OBIEE (Doc ID 2266829.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.3.160328 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.160328 version, Integration w/ other products

ACTUAL BEHAVIOR
---------------
New installation of OAM 11.1.2.3 that is used for single sign-on for OBIEE. When the user clicks the "Sign Out" link in OBIEE, the proper URL (http://oamserver:14100/oam/server/logout) is displayed in the browser but the page is blank. If the user clicks the refresh button on the browser, then the blue "User Signed Out Successfully" page from OAM is displayed. It does appear that the OAM sessions are being terminated but the logout page is not coming up properly.
On our old server that is running OAM 11.1.1.7, we do not have this issue.

EXPECTED BEHAVIOR
-----------------------
Logout page appears when logging out from OBIEE


Cause

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