Enterprise Capture Client 12C Crashes When Using Plustek SmartOffice PS286 Plus scanner
(Doc ID 2268277.1)
Last updated on NOVEMBER 22, 2023
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 and laterInformation in this document applies to any platform.
Symptoms
When using a Plustek SmartOffice PS286 Plus scanner, the Capture 12c Client the client instantly crashes when selecting the "Capture" or "Capture Settings" buttons.
The Twain.log contains the following:
TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWAIN_32.DLL - MESSAGE - CTwunk ::CloseServer - Why Can't We Find The Thunker Window?
TWAIN_32.DLL - MESSAGE - CTwunk ::CloseServer - Why Can't We Find The Thunker Window?
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |