Enterprise Capture Client 12C Crashes When Using Plustek SmartOffice PS286 Plus scanner (Doc ID 2268277.1)

Last updated on JULY 07, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When using a Plustek SmartOffice PS286 Plus scanner, the Capture 12c Client the client instantly crashes when selecting the "Capture" or "Capture Settings" buttons.

The Twain.log contains the following:

TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWAIN_32.DLL - MESSAGE - CTwunk ::CloseServer - Why Can't We Find The Thunker Window?

Changes

 

Cause

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