WCI Lotus Notes Crawler Reports 'User "Plumtree" does not have an address book' and 'Database has not been opened yet' Errors (Doc ID 2275983.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle WebCenter Interaction - Version 10.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When a crawler job to Lotus Notes is executed in WebCenter Interaction (WCI) 10.3.0.0, it returns the following error in the WCI job log:

The job may have run without reporting a problem until recently. The remote server can be connected to successfully via telnet from the portal servers. The container, document and upload URLs resolve successfully in a browser. The Lotus Notes user is correctly applied to the object permissions on the Lotus Notes side, and can log in with no problems.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms