OSB Email Transport - IMAP Shared Email Boxes Connectivity Issue (Doc ID 2282119.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Service Bus - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

OSB Email Transport throwing error while connect to Shared Email Boxes in IMAP server.

We have already set the below JVM params.
-Dmail.imap.auth.ntlm.disable=true
-Dmail.imap.auth.plain.disable=true

We are able to connect the User email box in the same IMAP server using Email Transport. We are having this issue only for Shared Email Boxes.

The below error is occuring for every Polling frequency.


ERROR
-----------------------
javax.mail.AuthenticationFailedException: AUTHENTICATE failed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms