My Oracle Support Banner

Invoice Image Conversion Results in Poor Image Quality (Doc ID 2283577.1)

Last updated on SEPTEMBER 17, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Oracle WebCenter Forms Recognition - Version 11.1.1.9.0 and later
Oracle WebCenter Forms Recognition for OCI - Version 12.2.1.4.0_24.2 and later
Oracle WebCenter Enterprise Capture for OCI - Version 12.2.1.4.0_24.2 and later
Information in this document applies to any platform.

Symptoms

NOTE:  This article refers to a platform named "Inspyrus" throughout.  Inspyrus is a third-party consultant that resells the products mentioned below as an Inspyrus-branded product.  In this article, Inspyrus should be read and interpreted as Oracle E-Business Suite, or EBS.

When using the WebCenter Content: Imaging Accounts Payable Solution along with WebCenter Enterprise Capture (WEC), WebCenter Forms Recognition (WFR), SOA Suite, and E-Business Suite (EBS), aka Inspyrus, image quality is poor after image has been emailed.

There are various low quality image problems when viewed in EBS, aka, Inspyrus:

1. Color portions of original documents are missing.
2. Grayscale portions of original documents are missing.
3. Grayscale or Colored portions of original documents are very poor resolution.
4. Inverted Text (white text, colored or grayscale background) portions of original documents amounts are not extracted from the document into metadata fields.

Changes

New implementation of EBS, aka, Inspyrus, new input document type containing color or grayscale elements, and changed WEC or WFR configuration settings.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.