Users Getting Invalid Credentals Message When Logging Into the WCC Through a Load Balancer (Doc ID 2287671.1)

Last updated on JULY 20, 2017

Applies to:

Oracle WebCenter Content - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Content 12c.

The WCC domain is configured as a cluster.

OHS front-ends the managed servers and a Load Balancer is configured to front-end the OHS servers.

The WCC is accessed through the Load Balancer using HTTPS. The LB is the SSL termination point.

When accessing the WCC managed server through its own port, users are able to log in.

When accessing the WCC through OHS, users are able to log in.

However, when accessing the WCC through the LB, users are unable to log in.

Instead they get an Invalid Credentials error message.

Cause

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