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Oracle Rightnow Adapter 12 C Issue - Error When Updating Three Custom Objects Via Rightnow Adaptor (Doc ID 2288481.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle SOA Suite - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

While invoking CRM for error scenarios using the Rightnow adapter, hit an error when attempt to create/update 3 objects in CRM


[2016-09-08T16:50:41.943+01:00] [soa_server1] [ERROR] [] [oracle.soa.adapter] [tid: [ACTIVE].ExecuteThread: '19' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid:<ECID>] [APP: soa-infra] [oracle.soa.tracking.FlowId: ] [oracle.soa.tracking.InstanceId: ] [oracle.soa.tracking.SCAEntityId: ] [composite_name: WriteDTND0126Process!1.0] [FlowId:] RightNowMessageHandler#handleErrorMessage ==>
[2016-09-08T16:50:41.944+01:00] [soa_server1] [ERROR] [] [oracle.soa.adapter] [tid: [ACTIVE].ExecuteThread: '19' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid:<ECID>] [APP: soa-infra] [oracle.soa.tracking.FlowId: ] [oracle.soa.tracking.InstanceId: ] [oracle.soa.tracking.SCAEntityId: ] [composite_name: WriteDTND0126Process!1.0] [FlowId: ] <fault>RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed[[
Found out-of-order or unrecognized node ErrorCode|Integration while parsing node of type GenericObject|urn:generic.ws.rightnow.com/v1_2
NULL value is set to a non-nillable element RNObjects of object CreateMsg
Failed in setting value for element RNObjects array position 0 of object CreateMsg
NULL value is set to a non-nillable element CreateMsg of object BatchRequestItem_choice_type0
Failure in parsing choice indicator in BatchRequestItem element
NULL value is set to a non-nillable element BatchRequestItem of object BatchMsg
Failed in setting value for element BatchRequestItem array position 2 of object BatchMsg
NULL value is set to a non-nillable element Batch of object Batch
NULL returned from the Batch deserializer due to missing or invalid XML</fault>

]]
 [SRC_CLASS: oracle.integration.platform.blocks.adapter.fw.log.LogManagerImpl] [SRC_METHOD: log] rightnow WriteDTND0126Process:RightnowReference_Error_O_D_I [ RightnowReference_Error_O_D_IPortType::Batch(parameters,parameters) ] [[
oracle.cloud.connector.api.RemoteApplicationException: Client received SOAP Fault from server : Data element in the Message is NULL
at oracle.cloud.connector.impl.SOAPEndpoint.processRequest(SOAPEndpoint.java:372)
at oracle.cloud.connector.impl.SOAPEndpoint.invoke(SOAPEndpoint.java:244)
at oracle.cloud.connector.impl.CloudOperationImpl.invoke(CloudOperationImpl.java:77)
at oracle.tip.adapter.cloud.CloudAdapterInteraction.sendMessageToCloudProvider(CloudAdapterInteraction.java:392)
at oracle.tip.adapter.cloud.CloudAdapterInteraction.execute(CloudAdapterInteraction.java:164)
at oracle.integration.platform.blocks.adapter.fw.jca.cci.JCAInteractionInvoker.executeJcaInteraction(JCAInteractionInvoker.java:417)
at oracle.integration.platform.blocks.adapter.fw.jca.cci.JCAInteractionInvoker.invokeJcaReference(JCAInteractionInvoker.java:779)
at oracle.integration.platform.blocks.adapter.fw.jca.cci.JCAInteractionInvoker.invokeSyncJcaReference(JCAInteractionInvoker.java:681)
at oracle.integration.platform.blocks.adapter.fw.jca.cci.JCAEndpointInteraction.performSynchronousInteraction(JCAEndpointInteraction.java:609)
at oracle.integration.platform.blocks.adapter.AdapterReference.request(AdapterReference.java:220)
at oracle.integration.platform.blocks.mesh.SynchronousMessageHandler.doRequest(SynchronousMessageHandler.java:151)
at oracle.integration.platform.blocks.mesh.MessageRouter.request(MessageRouter.java:213)
at oracle.integration.platform.blocks.mesh.MeshImpl.request(MeshImpl.java:271)
at sun.reflect.GeneratedMethodAccessor3935.invoke(Unknown Source)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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