Not Able to Open Office Documents Via Satellite Servlet (Doc ID 2292141.1)

Last updated on AUGUST 07, 2017

Applies to:

Oracle WebCenter Sites - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms


Not able to open a word document from the Page asset when including it from the "Add asset link" from the ckeditor. Also noticed that if Word document has Template as "Normal.dotm" then it is facing the problem else it works fine.

The same word document opens fine when it opened from the inspect screen but fails when accessed through vanity URL

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms