WCC JPS Provider Showing Down, error !csJpsIdentityStoreNotConfigured (Doc ID 2292344.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.8.0 version, Content Server

Migrated LDAP server to another host.  Weblogic server populating users and groups successfully (Users are getting authenticated in LDAP server).

When a user attempts to login to UCM they are denied.  JPS provider in WCC is down and throwing an error: "intradoc.common.ServiceException: !csJpsIdentityStoreNotConfigured".

When I am reverting back to old host of LDAP server everything seems to be fine and working perfectly.

ERROR
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[2017-06-12T14:51:00.245+00:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: b76a597201fdd9e0:2cb1632e:15c9cc3d540:-8000-00000000000000dc,0] [APP: Oracle Universal Content Management - Content Server] [DSID: 0000LmSmH^7EoIC5JFt1if1PFeZe000003] general exception[[
intradoc.common.ServiceException: !csJpsIdentityStoreNotConfigured
at idc.provider.jps.JpsUserProvider.testConnection(JpsUserProvider.java:941)
at intradoc.server.proxy.ProviderStateUtils.testConnection(ProviderStateUtils.java:66)
at intradoc.server.ProviderManagerService.testProvider(ProviderManagerService.java:127)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable a new LDAP Provider.
2. Users attempt to login using the new LDAP system.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log into UCM with the new LDAP provider.

Cause

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