OWSM Policy Does not stay Attached after a Restart On GenericSoapService in UCM Environment. (Doc ID 2296020.1)

Last updated on NOVEMBER 20, 2023

Applies to:

Symptoms

PROBLEM DESCRIPTION
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In UCM 12.2.1.2 (Web Content 12.2.1.2), after detaching the default policy oracle/wsmtom_policy from the default GenericSoapPort web service and then attaching oracle/no_ntom_policy to the same service, a restart was done to the server. When the web service GenericSoapPort was verified to see if the changes were saved, the oracle/no_ntom_policy was not saved. It is still showing the old policy being attached

ERROR
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No errors


ENVIRONMENT
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versions: 12.2.1.2
OS: Red Hat Enterprise 6
product: UCM (WCC)/OWSM

STEPS
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To recreate the issue follow below steps:

1. Start Admin server by navigating to <ORACLE HOME>/oracle/scripts folder and run below script.
./fmw12c.sh startAdmin

2. Start Node Manager from above folder by executing below script:
./fmw12c.sh nodeM

To kill Node Manager:- ps -fea |grep node kill

3. To start UCM managed server, use WLS Admin console.

4. Log onto EM ( <HOST>:<PORT>/em ) and navigate to Application Deployments --> Oracle UCM Web Services

5. Then go to Modules and Components.

6. Select the GenericSoapPort for Oracle UCM Web Services.

7. Click on the Attach/Detach Policies link.

8. Under the Directly Attached Policies sub-heading, click on Attach/Detach link.

9. A pop-up dialog box appears. Highlight the oracle/wsmtom_policy and click Detach.

10. Next highlight the oracle/no_ntom_policy and click Attach.

11. On top of the dialog box, click Validate then click OK on notification and then on page itself. A successful validation notification appears.

12. This takes the user back to configuration page which refreshes with latest configuration. AT this stage oracle/no_ntom_policy is updated under mtom Category.

13. Restart WCC from WLS console.

14. Log back into EM, navigate back the Attach/Detach screen, and check the policies.

Note:
The same behavior can be seen after stopping and starting UCM web-services from EM console as well.
This is ONLY happening when Node Manager is used. It works fine when using command line script to start server.

Expected Result: All the policies attached/detached should be saved.
Actual Result: The configuration on attach/detach policies is not saved and returns to previous state.

Cause

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