Error "Unable to retrieve user list. Unable to load the user information. Credentials map table xxx is missing" (Doc ID 2300855.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.9.0 version, Content Server

User was not able to login. As soon as CS console is launched and credentials entered, below error is seen:

ERROR
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Unable to retrieve user list. Unable to load the user information. Credentials map table ECMAdminCredentialsMap is missing




STEPS
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The issue can be reproduced at will with the following steps:
1. Launch Content console
2. Enter the credential and click on submit to see the error

BUSINESS IMPACT
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Due to this issue, users cannot login to console which is affecting their testing and hence Go-Live date.

Changes

 

Cause

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