Error "Unable to retrieve user list. Unable to load the user information. Credentials map table xxx is missing"
(Doc ID 2300855.1)
Last updated on SEPTEMBER 14, 2023
Applies to:
Oracle WebCenter Content - Version 11.1.1.9.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.1.9.0 version, Content Server
User was not able to login. As soon as CS console is launched and credentials entered, below error is seen:
ERROR
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Unable to retrieve user list. Unable to load the user information. Credentials map table ECMAdminCredentialsMap is missing
STEPS
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The issue can be reproduced at will with the following steps:
1. Launch Content console
2. Enter the credential and click on submit to see the error
BUSINESS IMPACT
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Due to this issue, users cannot login to console which is affecting their testing and hence Go-Live date.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |