IIS Webgate 10.1.4.3 BP13, HTTP 504 Error Due To ObAcessClient.xml Corruption

(Doc ID 2301156.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Access Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.3.0 version, Authentication Engine

IIS webgate 10.1.4.3 BP13, : Accessing protected resource is throwing HTTP 500 error.

ERROR
-----------------------
IIS event logs show webgate.dll as the faulting module.

Description
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Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: webgate.dll_unloaded, version: 0.0.0.0, time stamp: 0x50935c73
Exception code: 0xc00001a5
Fault offset: 0x0016090e
Faulting process id: 0x15bc
Faulting application start time: 0x01d311aeaa262540
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: webgate.dll
Report Id: 80bff6e4-7dd8-11e7-80df-001dd8b72325




BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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