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Hitting the Back Button in the Self Service UI results in "An unresolvable error has occured. Please contact your administrator for more information." with "ADF_FACES-30200:Fatal exception during PhaseId: RESTORE_VIEW 1" (Doc ID 2303627.1)

Last updated on JULY 06, 2020

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

 While navigating in the OIM Self Service UI, hitting the browsers back button results in redirection to an error page with:

An unresolvable error has occured. Please contact your administrator for more information.

The OIM diagnostic log shows an ADFC-64001 WARNING with "No view port found...", like:

[2017-09-01T13:05:41.954-06:00] [WLS_OIM1] [WARNING] [ADFC-64001] [oracle.adfinternal.controller.state.ControllerState] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID_X>] [APP: oracle.iam.console.identity.self-service.ear#V2.0] [DSID: 0000LsyozvpB1Ff5TZl3ic1PeQQ4000005] ADFc: No view port found with ID '1bpei7vdwn_7'.

There are also several NullPointerExceptions seen with ADFC-50016, ADFC-50017, ADF_FACES-60098 and ADF_FACES-30200 errors and warnings:

Cause

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