How To Use Remote Diagnostics Agent (RDA) To Collect Identity Management Products' Information

(Doc ID 2310361.1)

Last updated on OCTOBER 16, 2017

Applies to:

Oracle Virtual Directory - Version 10.1.4 to 11.1.1.9.0 [Release 10gR3 to 11g]
Oracle Application Server Single Sign-On - Version 10.1.2 to 10.1.4.3 [Release 10gR2 to 10gR3]
Oracle OpenSSO - Version 8.0 to 8.0.2 [Release 8.0]
Oracle Internet Directory - Version 10.1.2.0.1 to 12.2.1.3.0 [Release 10gR2 to 12c]
Oracle Unified Directory - Version 11.1.1.5.0 to 12.2.1.3.0 [Release 11g to 12c]
Information in this document applies to any platform.

Goal

This article provides document links on how to run RDA for Oracle Identity Management products. This link of product KM document in turn provides comprehensive details of running RDA for that product.

Oracle Support encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. RDA is designed to be as unobtrusive as possible,
it does not modify systems in any way. It collects useful data for Oracle Support only and a security filter is provided if required. Remote Diagnostic Agent (RDA) is a command-line diagnostic tool that is executed by an engine
written in the Perl programming language. RDA provides a unified package of support diagnostics tools and preventive solutions. The data captured provides Oracle Support with a comprehensive picture of the customer's environment
which aids in problem diagnosis.

Additional information about RDA is available in Note: 314422.1 - "Remote Diagnostic Agent (RDA) - Getting Started" and Note: 1498376.1 "Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent"

 

Solution

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