Parent Request Stuck At "Awaiting Child Requests Completion" While It's Child Requests Are Completed After Upgrade to OIM 11gR2 PS3

(Doc ID 2312737.1)

Last updated on OCTOBER 03, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

This issue happens after upgrading from OIM 11gR2 PS2 to OIM 11g R2 PS3.

Use-case: Configured the bulk disable account approval workflow with the "Direct" NO_WORKFLOW rule.

1) Open user accounts tab.
2) Select multiple accounts.
3) Click Disable.
4) Parent "Disable Account" request get submitted.
5) Child requests get auto approved and have status "Request Completed".
6) Parent request is stuck at "Request Awaiting Child Requests Completion".

In Step 6, Parent request should go to complete status but its stuck in "Request Awaiting Child Requests Completion".

Changes

Upgraded from OIM 11gR2 PS2 to OIM 11g R2 PS3.

Cause

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