Issues Registering Directory Servers Into DSCC

(Doc ID 2313638.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Directory Server Enterprise Edition - Version 11.1.1.7.160719 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.7.160719 version, Web Console

Issues registering Directory Servers into DSCC

We have setup a new DSCC server and trying to register the directory instances. The registration is failing.


ERROR

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DS Instance Status after registration:
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DSCC Operational Status is : "Inaccessible"
It also reports the following error:
Run Modes and Status Operational Status: Warning: Failed to negotiate Start TLS operation
Read/Write Mode: Not available (server not accessible)
Referral Mode: Not available (server not accessible)

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Trying to enable the DS instance on DSCC, we get the following error in web interface:
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Unexpected error occurred connecting to abcd123.com. The error is java.lang.SecurityException:

javax.security.sasl.SaslException: PLAIN: Authentication credentials verification failed! [Caused by

javax.security.sasl.SaslException: Authentication failed].


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, production servers are not available in DSCC.

Cause

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