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After Upgrade OIM Admin User Cannot Request Access, Update Users, Create Users or Create Roles "Error occurred while evaluating workflow policies..." and "oracle.iam.platform.entitymgr.exception.EntitySearchException: java.lang.NullPointerException" (Doc ID 2316686.1)

Last updated on OCTOBER 08, 2021

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

The System Administrator is not able to perform several tasks in the Self Service user interface (UI).

  1. From Self Service > Manage >Roles, when oim admin user hits Create, completes the steps in the Create Role flow and hits the Finish button, an error popup is seen with "Error occurred while evaluating workflow policies. Could not determine if Create Role operation requires approval. Corresponding error message is: null."

  2. From Self Service > Manage >Users, when oim admin user hits Create, fills in the users details in the Create User tab and hits the Submit button, an error popup is seen with "Error occurred while evaluating workflow policies. Could not determine if Create User operation requires approval. Corresponding error message is: null."

  3. From Self Service > Manage >Users, when oim admin user selects a user, hits the Modify button, updates the users details in the Modify User tab and hits the Submit button, an error popup is seen with "Error occurred while evaluating workflow policies. Could not determine if Modify User Profile operation requires approval. Corresponding error message is: null."

  4. From the Self Service > Home tab, when oim admin user selects Request Access > Request for Others completes the request and hits the Submit button, an error popup is seen with (for example in an Entitlement request)"Error occurred while evaluating workflow policies. Could not determine if Provision Entitlement operation requires approval. Corresponding error message is: null."


    In the case of an Application Instance request, the error will be like:

In all cases, the log file at $DOMAIN_HOME/servers/OIMMANAGEDSERVER/logs/OIMMANAGEDSERVER-diagnostic.log shows a warning with "Cannot initialize data provider - java.lang.NullPointerException" followed by an error with language similar to the popup message and containing "oracle.iam.platform.entitymgr.exception.EntitySearchException: java.lang.NullPointerException".
For example, the messages for item 1 are like:

Changes

At some point, the environment has been upgraded to version 11.1.2.3.

Cause

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