PoolLimitSQLException: Error Accessing OIM Self Service and Password Functions

(Doc ID 2316704.1)

Last updated on OCTOBER 17, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When creating a new user in OIM, whether by bulk load process or Identity Self Service, when the new user attempts to login to Identity Self Service, they get a 500 error on the screen and are unable to login. Users that were previously imported or created before the problem started happening are able to login to Identity Self Service correctly.

Recreate Steps:
1. Create a user either through bulk loading or by using Identity Self Service.
2. Try to login to Identity Self Service with the newly created users credentials.
3. Error shown on screen is, "Error 500--Internal Server Error."

The error in the log:

 

Cause

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