SOA Suite Email Notifications Fail With 'Deliverytype Missing In Address'

(Doc ID 2318903.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle SOA Suite - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.1.3.0 version, Workflow Service Engine

Test of notification emails fail from Human Workflow Engine | Notification Management


ERROR
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exception.code:31015 exception.type: ERROR exception.severity: 2 exception.name: Error while sending notification. exception.description: Error while sending notification to email. exception.fix: Check the underlying exception and fix it. ; exception.code:31015 exception.type: ERROR exception.severity: 2 exception.name: Error while sending notification. exception.description: Error while sending notification to email. exception.fix: Check the underlying exception and fix it. ; Deliverytype missing in address;


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The business impact is that this is stopping the User Acceptance Testing of a technology upgrade project.
Go Live is planned for Nov of this year. Delays to UAT will lead to delays in Go Live and could threaten the viability of this project.
Hence the urgency in getting this issue resolved

Cause

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