SOA Suite Email Notifications Fail With 'Deliverytype Missing In Address' (Doc ID 2318903.1)

Last updated on MAY 10, 2023

Applies to:

Symptoms

On :  12.2.1.3.0 version, Workflow Service Engine

Test of notification emails fail from Human Workflow Engine | Notification Management


ERROR
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exception.code:31015 exception.type: ERROR exception.severity: 2 exception.name: Error while sending notification. exception.description: Error while sending notification to email. exception.fix: Check the underlying exception and fix it. ; exception.code:31015 exception.type: ERROR exception.severity: 2 exception.name: Error while sending notification. exception.description: Error while sending notification to email. exception.fix: Check the underlying exception and fix it. ; Deliverytype missing in address;


BUSINESS IMPACT
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The issue has the following business impact:
The business impact is that this is stopping the User Acceptance Testing of a technology upgrade project.
Go Live is planned for Nov of this year. Delays to UAT will lead to delays in Go Live and could threaten the viability of this project.
Hence the urgency in getting this issue resolved

Cause

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