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"ResourceLimitException: No resources currently available in pool SOADataSource ": Error Seen When Certifications Remain In "Sign-Off Required" in Dashboard After Certifier Completed The Sign Off (Doc ID 2319031.1)

Last updated on JULY 20, 2021

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


A certifier completes and sign off the certification action and all SOA tasks are completed and are no longer in the Inbox, but the Dashboard still shows "Sign-Off Required"

The SOA logs are also full of transaction errors of type:

The issue can be reproduced with the following steps:

User ABC has manager User DEF

a. Create a USER certification with Selected users including ABC,
Reviewer=User Manager

b. A cert task is generated and routed to DEF.

c. DEF sign off and cert has Completed at 100%. However, Dashboard still shows Sign-off required


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