Sending Notification To Requester In Case Of Request For More Information

(Doc ID 2323490.1)

Last updated on NOVEMBER 05, 2017

Applies to:

Identity Manager - Version 11.1.2.3.170718 and later
Information in this document applies to any platform.

Symptoms

Requester is not getting notified with the More Info required from his side. However the Requester can able to see the request in Pending Approval.


Steps to reproduce:
-----------------------
Use case:
1. End user(Requester) request for a any OIM role.
2. As per the workflow, request gets assigned to approver (End user's manager). So manager get assign approval notification with option approve, reject, more info.
3. Manager clicks on more info and provide comment and send actionable email.
4. Actionable email response get processed.
5. Requester is not getting notified with the More Info required from his side. However the Requester can able to see the request in Pending Approval.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms