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"ConnectTimeoutException: Connect to www.servicenow.com:80" : Error Over 443 Port With ServiceNow Connector (Doc ID 2325468.1)

Last updated on NOVEMBER 12, 2017

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Using Service Now connector with OIM and have configured IT resource with SSL connection over 443. While running any of the connector reconciliation job, it fails with following error:

Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to
www.servicenow.com:80 [www.servicenow.com/104.112.242.78] failed: Connection
timed out at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConne ctionOperator.java:140)

 

Cause

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