Attempt to Approve/Reject Workflow item Results in Null Pointer Exception Error

(Doc ID 2329660.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle WebCenter Content - Version to [Release 11g to 12c]
Information in this document applies to any platform.


When attempting to approve or reject an item that is in a workflow (possibly containing more than 1 step), the following error occurs.

ERROR on User Interface
Content Server Request Failed: Null pointer is dereferenced

ERROR from Content Server Logs (sample)
Errror 8/24/17 4:35 PM Unable to inform step users for step Step1 in workflow Test. Null pointer is dereferenced. [ Details ]

The detailed exception is:
An error has occurred. The stack trace below shows more information.

at intradoc.server.workflow.WorkflowStates.addMailToQueue(
at intradoc.server.workflow.WorkflowStates.updateRenotifyUsers(
at intradoc.server.workflow.WorkflowStates.computeMailInfo(
at intradoc.server.workflow.WorkflowStates.renotifyUsers(
at intradoc.server.workflow.WorkflowStates.advanceWorkflowState(
at intradoc.server.workflow.WorkflowStates.advanceDocumentStateImplement(
at intradoc.server.workflow.WorkflowStates.advanceDocumentState(
at intradoc.server.DocStateTransition.advanceDocumentState(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItem(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItemsEx(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItems(
at intradoc.server.ScheduledSystemEvents.checkHandleEvent(
at intradoc.server.ScheduledSystemEvents.processWork(

The issue can be reproduced with the following steps:

1. Login as user to approve workflow
2. Approve/Reject that newly checked in document
3. Note the null pointer error that is displayed


Possibly Applied Patch 26149701: WebCenter Content Bundle Patch


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