Null Pointer Exception Thrown When Approving Workflow Item That Contains More Than One Step

(Doc ID 2329660.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


When attempting to approve an item that is in a workflow containing more than 1 step, the following error occurs.

ERROR on User Interface
Content Server Request Failed: Null pointer is dereferenced

ERROR from Content Server Logs
Errror 8/24/17 4:35 PM Unable to inform step users for step Step1 in workflow Test. Null pointer is dereferenced. [ Details ]

The detailed exception is:
An error has occurred. The stack trace below shows more information.

at intradoc.server.workflow.WorkflowStates.addMailToQueue(
at intradoc.server.workflow.WorkflowStates.updateRenotifyUsers(
at intradoc.server.workflow.WorkflowStates.computeMailInfo(
at intradoc.server.workflow.WorkflowStates.renotifyUsers(
at intradoc.server.workflow.WorkflowStates.advanceWorkflowState(
at intradoc.server.workflow.WorkflowStates.advanceDocumentStateImplement(
at intradoc.server.workflow.WorkflowStates.advanceDocumentState(
at intradoc.server.DocStateTransition.advanceDocumentState(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItem(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItemsEx(
at intradoc.server.workflow.WfCompanionManager.updateWorkflowItems(
at intradoc.server.ScheduledSystemEvents.checkHandleEvent(
at intradoc.server.ScheduledSystemEvents.processWork(

The issue can be reproduced with the following steps:

1. Apply Patch 26149701: WebCenter Content Bundle Patch
2. Create a two step criteria workflow
3. Checkin a new doc which places the doc automatically into workflow.
4. Login as user to approve workflow
5. Approve that newly checked in document
6. Note the null pointer error that is displayed


Applied Patch 26149701: WebCenter Content Bundle Patch


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