Using ESSO 11.1.2.3.1: the FireFox Extension Does not Take Effect When the User Logs Into the Machine Initially

(Doc ID 2330525.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : ESSO 11.1.2.3.1 Logon Manager:

The ESSO extension for Firefox does not take effect when the user logs into the machine initially and appears that it takes a couple of times to get it to install.

Actual behavior:
After 2-3 times login and logout it may ask user to install esso extension in Mozilla.
If Firefox is started for the first time and after ESSO has been started (when the user logs on for example), the Firefox extension for ESSO does not get installed.
The ESSO extension Firefox only gets installed once the user logs off and login again for a couple of times.

Cause

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