Some Batches Imported Through WebCenter Enterprise Capture Email Import Processor are Stuck In The Capture Client

(Doc ID 2332648.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Capture Email batches are imported repeatedly, with the Batch ID increasing, but are never completed, so cannot be indexed. Log files and Client showing the same email being processed repeatedly, but never deleted from the email inbox.

Changes

Environment moved to a new corporate email server

Cause

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