EBS Provisioning: Account status Going To Waiting and no process task is triggered.

(Doc ID 2334840.1)

Last updated on DECEMBER 11, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Using OIM and provisioning an account for example: an EBS account and the account goes to Waiting status instead of getting provisioned.
No process tasks including System Validation is triggered .


The issue can be reproduced with the following steps:
1. Login in to Identity console
2. Go to Users, select a user
3. Request an EBS account and submit it

Log file shows the following :

 

event:Id 3 name AccountDependencyPostProcessHandler operation:PROVISION class:oracle.iam.provisioning.handlers.AccountDependencyPostProcessHandler sync:false status:PENDING stage:POSTPROCESS order:100 transactional:false event: handlerClass:oracle.iam.provisioning.handlers.AccountDependencyPostProcessHandler handler:oracle.iam.provisioning.handlers.AccountDependencyPostProcessHandler@12f41150 result:{"veto":false,"warningCodes":[],"failureReason":null,"wait":true,"shouldProcessImmediateInSequence":true} execTime :77.65362ms invokeWithResult:null

[2017-11-06T15:07:42.994-05:00] [oim_server1] [WARNING] [] [oracle.iam.platform.kernel.impl] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: oiminternal] [ecid: 9e6988cd8a466d53:-a2efe55:15f92d28007:-8000-0000000000001ed5,0] [APP: oim#11.1.2.0.0] Kernel Information: [[
====================================
Flow for Process Id 2737034 name ff95e8a2-de16-4e3b-8228-e4bcf357139f
Status : ACTIVE
Id 3 name AccountDependencyPostProcessHandler : PENDING
Status : WAITING
====================================

 

 

Cause

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