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Content Access (CA) Unable to see all Messages in a PST (Doc ID 2336382.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Outside In Technology - Version 8.5.3 and later
Information in this document applies to any platform.

Symptoms

On : Outside In Content Access SDK 8.5.3

SYMPTOM DETAILS
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There are PST files where Content Access (CA) will not identify all of the messages in the PST. For example: CA may only see 3041 messages in a given PST file. However, running the PST through MAPI yields 4316 messages.

No Errors relating to the miscount are reported in CA; it does not signal that there is a problem and that fewer messages are being reported.

STEPS
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The issue can be reproduced at will with the following steps:

1 - Use SCANPST.EXE (found in C:\Program Files (x86)\Microsoft Office\Office12) to verify the number of items in the PST.

2 - Then run Outside In (OIT) sample application Extract_archive to see how many items OIT detects.

3 - If these numbers do not match, apply the solution below.

Cause

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