11g IIS Webgate (32 bit) Crashing with 503 Response

(Doc ID 2340123.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Access Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

32 bit IIS 11.1.2.2.0 webgate installation succeeds on Windows 2008 R2 Machine but trying to access a resource crashes APP Pool with error below

Failed to read AgentId from <wg_instance>/webgate/config/ObAccessClient.xml, INSTALL DIR:<webgate>\iis

Front end we see a 503 error on the browser
 

Event Viewer has below log

Application Error :

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: webgate.dll, version: 0.0.0.0, time stamp: 0x59ba6bf7
Exception code: 0xc0000005

Failed to read AgentId



Cause

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