Second Reminder To Manager's Manager Failed with Error: Invalid Address

(Doc ID 2340714.1)

Last updated on JANUARY 09, 2018

Applies to:

Oracle Identity Analytics - Version 11.1.1.5.8 and later
Information in this document applies to any platform.

Goal

Initial Manager Notification and First escalation to Managers sent out from the system without any issue.

We had set the SECOND REMINDER TO MANAGER'S MANAGER and it throws below error while sending the reminders:

From: EmployeeAccessReview
To: $(userManagerEmail)
Cc: some.user@company.com, some.manageruser@company.com
Bcc:
Subject: Employee Access Review; assistance needed in completing review


ERROR Thrown:
00:13:52,924 ERROR [ReminderManagerImpl] ERROR SendEmail error : Failed messages: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 501 5.1.3 Invalid address

 

Solution

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