Inconsistent Availability OIM Help Page, Sometimes Shows "About:blank" Page for Many Screens

(Doc ID 2341422.1)

Last updated on DECEMBER 20, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

EXPECTED BEHAVIOR
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Help page Pop-up should display information in all screen.


Example of missing Help page

Note: Help page is accessed through link near user name at top right.

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The issue can be reproduced at will with the following steps:
1. Click on Self-service tab. click on - Help.
Help page comes up correctly.

2. Click on Manage tab. click on - Help.
Blank page comes up.

3. Click on Search users. With the search results page as the current tab, click - Help.
Help page comes up correctly.

4. Search User - Open user details page, then click on - Help.
Blank page comes up.


Cause

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