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User is Not Able to See the Inbox, Blank Page with ERROR: "Error showing tasklist. Possible reasons could be: 1. SOA server connection information is not available. 2. If it is run in federated mode, the default server may be down." (Doc ID 2347040.1)

Last updated on MARCH 27, 2018

Applies to:

Identity Manager - Version 11.1.2.2.0 to 11.1.2.2.9 [Release 11g]
Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When opening the Inbox in OIM Self Service, a blank page is seen with the following Error:

 

Changes

 The user edited their Inbox settings and selected the separator '----------------' instead of a valid column as a Sort By field.

Cause

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