The Oracle Capture Scan Toolbar is only Displaying the Close and Send Icons

(Doc ID 2347239.1)

Last updated on JANUARY 22, 2018

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 to 10.1.3.5.1 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

On certain client workstations, the scan toolbar is not displaying correctly.  The only icons that display are the "Close" and "Send" icons.

The machine is running Windows 10 Enterprise (Education) with IE 11.  This was working for about two weeks and then the issue started to occur.  When testing using Windows 10 Professional, this issue does not occur.  The toolbar does occasionally show up. 

Changes

The workstation OS was recently upgraded to Windows 10 Enterprise Edition (Education).

Cause

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