Check-In via WebCenter Content (WCC) Desktop Integration Suite (DIS) Results in Outlook Crash Add-In Execution Error: "Outlook Crashed During The 'OnRibbonBtnClicked' ...

(Doc ID 2349095.1)

Last updated on JANUARY 17, 2018

Applies to:

Oracle WebCenter Content - Version 12.2.1.1.0 and later
Information in this document applies to any platform.

Symptoms

Desktop Integration Suite (DIS) Outlook Integration (OI) crashes while checking emails into the WebCenter Content Server (WCC) using the DIS > WebCenter Content ribbon > Check In Mail Items.  This only happens while using the Content UI (ADF) connection from DIS to WCC.

Windows Event logging error:
===========================
Add-in execution error. Outlook crashed during the 'OnRibbonBtnClicked' callback of the 'IRibbonControl' interface while calling into the 'Oracle WebCenter Content - Microsoft Outlook Integration' add-in.

Configuration:
===============
DIS build 12.2.1.1248
Windows client: Windows 7
MS Office: 2010

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check-in emails via Outlook to WCC many times.
2. Eventually Outlook will crash and report the following error in the Window Event log.
--- Add-in execution error. Outlook crashed during the 'OnRibbonBtnClicked' callback of the 'IRibbonControl' interface while calling into the 'Oracle WebCenter Content - Microsoft Outlook Integration' add-in.

Cause

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