Enterprise Capture is not Importing Emails with PDF Attachments and Error "Failed to convert <PDF> using GhostScript. Exit code: 1"

(Doc ID 2350823.1)

Last updated on JANUARY 26, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


WebCenter Enterprise Capture (WEC) Email Import Processor is sometimes failing to process emails containing PDF attachments.  Import Processor uses a custom script (Ghost Script) to convert the PDF attachments to tiff.

The Capture logs show the following error reported form Ghost Script

[2017-11-28T08:40:08.221-06:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '25' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments

Caused by: oracle.odc.exception.CaptureException: javax.script.ScriptException: sun.org.mozilla.javascript.internal.JavaScriptException: Failed to convert <PATH>AppData\Local\Temp\CaptureImport\1306334\<FILENAME>.PDF using GhostScript. Exit code: 1 (<Unknown source>#129) in <Unknown source> at line number 129





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