Capture Stops Importing E-mails from Outlook 365 and Error "Failed to obtain Move-To folder" Occurs

(Doc ID 2358408.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

An import job running against Outlook 365 e-mail worked properly when it was first set up but after a few days it stopped working.  The only error is:

[2018-01-25T04:27:08.491-06:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '18' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: capture] Failed to obtain Move-To folder WFR_Processed[[oracle.odc.exception.CaptureException: Failed to obtain Move-To folder WFR_Processed

Stopping and starting the job does not fix it, however sometimes re-creating the job fixes it and it runs again for a while before stopping.  The WFR_Processed folder in the logs is the folder designated for post-processing.

Changes

Created Email Import Processor job pointed to an Outlook 365 Email Server.

Cause

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