OAM Pin Authentication Failures (Doc ID 2362640.1)

Last updated on FEBRUARY 25, 2018

Applies to:

Symptoms

On : 11.1.2.3.0 version, Mobile Client Support

OAM Pin authentication failures

ERROR
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<Jul 27, 2016 6:49:58 AM AEST> <Error> <oracle.idaas.rest.jaxrs> <BEA-000000> <null java.lang.NullPointerException at oracle.security.idaas.rest.provider.token.OAMSDKTokenServiceProviderUtil.validateExchangeTokenTypes(OAMSDKTokenServiceProviderUtil.java:350) at oracle.security.idaas.rest.provider.token.MobileJWTOAMTokenServiceProvider.createTokens(MobileJWTOAMTokenServiceProvider.java:153) at oracle.security.idaas.rest.common.TokenProviderFacade.createSingleOrMultiTokens(TokenProviderFacade.java:328) at oracle.security.idaas.rest.jaxrs.Tokens.createToken(Tokens.java:262) at oracle.security.idaas.rest.jaxrs.Tokens.create(Tokens.java:235) at sun.reflect.GeneratedMethodAccessor350.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60) at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205) at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75) at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288) at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108) at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147) at com.sun.jersey.server.impl.uri.

STEPS
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The issue can be reproduced at will with the following steps:
1. This SR raised for in continuation with following auto-closed SR's.

SR 3-13083326471 : OAM Pin authentication failures
SR 3-15309529201 : OAM Pin authentication failures

2. we are seeing a significant increase in the pin authentication failures since last night. The following error has been occurring consistently on one of our servers since then:


BUSINESS IMPACT
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The issue has the following business impact:
significant increase in the pin authentication failures since last night. The following error has been occurring consistently on one of our servers since then

Cause

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