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Recreated Users With Case/Alert Assignments Do Not See Their Proper Cases. (Doc ID 2364011.1)

Last updated on APRIL 22, 2018

Applies to:

Oracle Enterprise Data Quality - Version 12.1.3.0.0 and later
Information in this document applies to any platform.

Symptoms

EDQ 12.1.3.0.0

A User (i.e. internal ID: 123456789) was deleted and then a new user with the SAME name was created.  The new user's internal id is different, i.e. 234567891.   After this, the user is not able to see the correct cases/alerts previously assigned to them.

Changes

 Example: TESTUSER was originally created with ID 123456789.  This user was a assigned cases/alerts.  After some time, this user was deleted, then "recreated" with the SAME name (but a NEW/DIFFERENT ID - i.e. 234567891). 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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