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Recreated Users with Case/Alert Assignments do not see their Proper Cases. (Doc ID 2364011.1)

Last updated on DECEMBER 13, 2019

Applies to:

Oracle Enterprise Data Quality - Version and later
Information in this document applies to any platform.



A User (i.e. internal ID: <####_1>) was deleted and then a new user with the SAME name was created.  The new user's internal id is different, i.e. <####_2>.   After this, the user is not able to see the correct cases/alerts previously assigned to them.


 Example: TESTUSER was originally created with ID <####_1>.  This user was a assigned cases/alerts.  After some time, this user was deleted, then "recreated" with the SAME name (but a NEW/DIFFERENT ID - i.e. <####_2>). 


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