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Bluezone Mainframe Emulator Stopped Working With ESSO Unexpectedly (Doc ID 2364425.1)

Last updated on FEBRUARY 27, 2018

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Enterprise Single Sign-On: Logon Manager version 11.1.2.2.0

ACTUAL BEHAVIOR

1. The ESSO-LM client stopped detecting the Bluezone Mainframe Emulator sessions unexpectedly.
 
2. The ESSO templates created for use with the mainframe emulator Bluezone has suddenly stopped working for some of the users but it is still working for 99% of the supported user.base. The template was working previously but has stopped unexpectedly and ESSO-LM no longer responds to the mainframe application on several machines. 

3. The mainframe helper in ESSO-LM is polling every 1 second but never finds an active short name session that is needed to detect the active mainframe session. Per trace log file collected:

Relevant Information Collection
---------------------------------------
2018-01-25T18:59:18.851Z 9848 10024 90 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:18.853Z 9848 10024 91 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:19.553Z 9848 10024 92 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:19.553Z 9848 10024 93 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:20.253Z 9848 10024 94 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:20.253Z 9848 10024 95 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:20.953Z 9848 10024 96 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:20.953Z 9848 10024 97 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:21.653Z 9848 10024 98 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:21.653Z 9848 10024 99 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:22.353Z 9848 10024 100 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:22.353Z 9848 10024 101 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:23.053Z 9848 10024 102 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:23.054Z 9848 10024 103 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:23.755Z 9848 10024 104 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:23.756Z 9848 10024 105 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:24.456Z 9848 10024 106 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:24.457Z 9848 10024 107 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:25.162Z 9848 10024 108 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:25.167Z 9848 10024 109 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.016
2018-01-25T18:59:25.628Z 4028 8600 #blank# 110 Window is ignored. Window is in ignore list or not allowed
2018-01-25T18:59:25.628Z 4028 8600 111 AllowWindowClass returned FALSE
2018-01-25T18:59:25.867Z 9848 10024 112 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:25.868Z 9848 10024 113 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.016
2018-01-25T18:59:26.438Z 4028 8600 114 CTitlebarWindow::CalcCaptionButtonSizeAndLocation. HWND: 0x000C0E96, GetWindowRect() doesn't overlap with the desktop.
2018-01-25T18:59:26.568Z 9848 10024 115 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:26.568Z 9848 10024 116 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:27.268Z 9848 10024 117 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:27.269Z 9848 10024 118 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000
2018-01-25T18:59:27.969Z 9848 10024 119 HllApi: Enter: WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 312, 65535)
2018-01-25T18:59:27.969Z 9848 10024 120 HllApi: Exit:  WinHLLAPI(QUERYSESSIONS(10), 0x0A1DFD40, 0, 0) 0.000


EXPECTED BEHAVIOR

ESSO-LM client should continue to work with the mainframe application template.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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