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Microsoft Sign-In / Office 365 Web Site Is Not Working With Oracle ESSO Logon Manager (Doc ID 2366659.1)

Last updated on NOVEMBER 19, 2019

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version and later
Information in this document applies to any platform.
***Checked for relevance on 19-NOV-2019***


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Oracle Single Sign-On Logon Manager version


ESSO Logon Manager fails to recognize Microsoft Sign-On web site for the Office 365 Web application.

The existing template for the Microsoft Online/Office 365 was working without any issues until Microsoft changed the design of the website.

When users attempt to access the Microsoft Office 365 web application, they are redirected to the Microsoft Online ID site for authentication with their Microsoft ID. This site was recently redesigned and the behavior of the website requires users to logon with an account in the form of an email address, then click "Next" and wait to be redirected to another website to enter their password, click "Next" again before being authenticated to the Office 365 application. This is a change in the authentication flow from the previous Office 365 application which is why the existing template no longer works.

Website: Microsoft Online / Office 365

Create a web application template in the ESSO Logon Manager to work with the newly redesigned Microsoft Online/Office 365 web authentication page.


  1. Create a web application template for the Microsoft Online/Office 365 web application. (https://<LOGIN_OFFICE_365_WEB_HOSTNAME>).
  2. Configure the template to use Control IDs or Send Keys.
  3. Publish the template to the AD repository.
  4. Refresh the ESSO-LM client on the desktop.
  5. Attempt to access the application URL in the IE Web browser.



 The web site for the Microsoft Sign-On was recently redesigned causing the controls for the credential fields to be changed and no longer recognized by the ESSO-LM client.


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