Users Unable to Access Portal After Association with External LDAP Server (Doc ID 2367188.1)

Last updated on OCTOBER 09, 2023

Applies to:

Symptoms

Users are unable to access WebCenter Portal. Upon authentication, a generic error page is displayed to users with an Internal Error (WCS#2018.02.16.18.30.39).

Similar warnings as below are reported in the server log:

[2018-02-16T18:30:39.930-05:00] [WC_Spaces1] [WARNING] [] [oracle.webcenter.webcenterapp.internal.view.backing] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Failed to get the correct page due to null, so defaulting to /system/WCErrorPage.jsp
[2018-02-16T18:30:39.931-05:00] [WC_Spaces1] [WARNING] [] [oracle.webcenter.webcenterapp.internal.view.backing.PublicPageBean] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Internal Error (WCS#2018.02.16.18.30.39)
[2018-02-16T18:30:46.052-05:00] [WC_Spaces1] [WARNING] [WCS-19338] [oracle.webcenter.webcenterapp.model.security.WebCenterSecurityUtils] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Could not retrieve display name for user <USERID> due to null
[2018-02-16T18:30:46.060-05:00] [WC_Spaces1] [WARNING] [] [oracle.webcenter.webcenterapp.internal.view.backing.PublicPageBean] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Internal Error (WCS#2018.02.16.18.30.46)
[2018-02-16T18:30:49.223-05:00] [WC_Spaces1] [NOTIFICATION] [] [oracle.webcenter.framework.service.config.analytics.OpenUsageHelper] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Registering Openusage change listener, jvmArgs=false
[2018-02-16T18:30:49.232-05:00] [WC_Spaces1] [NOTIFICATION] [] [oracle.webcenter.framework.service.config.analytics.OpenUsageHelper] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USERID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Adf Config Connection Name : analytics-connection

Changes

WebCenter Domain has been associated with a new external LDAP server (IdM, MS Active Directory, etc.).

Cause

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