Mouse Icon Spins after Accessing Self Service Home Page for a Long Time, New Login or Returing to Page

(Doc ID 2368613.1)

Last updated on MARCH 02, 2018

Applies to:

Identity Manager - Version 11.1.2.3.170718 and later
Information in this document applies to any platform.

Symptoms

Main home pages in OIM, Self-Service (/identity) and Admin Console (/sysadmin) are very slow to release mouse to select any activity.


Recreate Steps:
When using OIM Self Service Console:
1. Login to OIM Self Service Console as xelsysadm or any user.
2. Tile screen will be shown, but page load timer is spinning.
- Spinning of page load timer will take 3 minutes or longer before page is fully rendered.
3. Then next selection is fast, until returning to Home page and rendering again.

OIM server diagnostic log capture the following error:

...[oim_server2] [ERROR] [] [oracle.iam] [...] [APP: oracle.iam.console.identity.self-service.ear#V2.0] [...] [[oracle.bpel.services.workflow.client.WorkflowServiceClientException: javax.naming.CommunicationException [Root exception is weblogic.socket.UnrecoverableConnectException: [Login failed for an unknown reason:
at oracle.bpel.services.workflow.query.client.TaskQueryServiceRemoteClient.authenticate(TaskQueryServiceRemoteClient.java:98)
at sun.reflect.GeneratedMethodAccessor1462.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at oracle.bpel.services.workflow.client.WFClientRetryInvocationHandler.invokeTarget(WFClientRetryInvocationHandler.java:144)
at oracle.bpel.services.workflow.client.WFClientRetryInvocationHandler.invoke(WFClientRetryInvocationHandler.java:82)
at com.sun.proxy.$Proxy471.authenticate(Unknown Source)
at oracle.iam.ui.platform.model.common.SOAClientFactory.getBPELAdminContext(SOAClientFactory.java:104)
.
.
Caused by: javax.naming.CommunicationException [Root exception is weblogic.socket.UnrecoverableConnectException: [Login failed for an unknown reason:

 This error repeats numerous times before page is released for activity.

Cause

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