My Oracle Support Banner

Intermittent Oracle Access Manager 11g R2PS3 (OAM 11.1.2.3) WebGate Error (The WebGate Plug-in Is Unable To Contact Any Access Servers) Seen During Peak Load (Doc ID 2369160.1)

Last updated on FEBRUARY 04, 2020

Applies to:

Oracle Access Manager - Version 11.1.2.3.170718 and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note.

Symptoms

When attempting to try to login SSO enable EBS instance with SSO user and password the following error occurs.

 Issue is intermittent & seen during peak user load.


ERROR
-----------------------

The WebGate plug-in is unable to contact any Access Servers
Contact your website administrator to remedy this problem.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch EBS login URL .
2. Error is shown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login by SSO user password . Need to reset old EBS Local passwords .

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.