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OIM ServiceNow Connector POST For Import Sets Should Not Be Used for User Atribute Update Operations (Doc ID 2371151.1)

Last updated on MARCH 25, 2018

Applies to:

Identity Manager Connector - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.0 version, Generic Connectors

When update the user attributes in the process form, OIM does not include all of the process form values. When incomplete set of attribute values are sent to ServiceNow using POST Import Set API, it only updates the values available in the payload and wipes out all the missing attribute values.


Cause

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