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Setting Up MFA With Oracle Mobile Authenticator For Google Android (Doc ID 2372045.1)

Last updated on APRIL 01, 2018

Applies to:

Oracle Mobile and Social - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Setting up MFA with Oracle Mobile Authenticator for Google Android

You are setting up MFA with Oracle Mobile Authenticator for Google Android following the below doc

How to Configure OAM for Second Factor Authentication Using a Google Cloud Messaging (GCM) Push Notification to an Android Device (Doc ID 2308621.1)

After setting up, you are trying to register the account for push notifications using OMA app. After entering the user/password in the app, it is erroring with "A Connection to Google Cloud Messaging Could not be established"

 

Here is the message in the log that matches for the user ID:

[2017-12-21T10:57:58.189-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20043] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX,0:1:1:3] [APP: oam_server#11.1.2.0.0] conn=1 op=110 SRCH base=cn=Users,dc=sfgov,dc=org scope=sub filter=(&(objectclass=inetorgperson)(uid=12129)) requestedAttributes=[uid, mail, sn, cn, description, orclguid, givenname, telephonenumber, objectclass, displayname] sizelimit=0 timelimit=0 typesOnly=false
[2017-12-21T10:57:58.285-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20044] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX,0:1:1:3] [APP: oam_server#11.1.2.0.0] conn=1 op=110 RESULT err=0 tag=0 nentries=1 etime=97 dbtime=0 mem=476,521,512/1,034,944,512
[2017-12-21T10:57:58.285-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20038] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX,0:1:1:3] [APP: oam_server#11.1.2.0.0] conn=7 op=1 BIND dn=cn=Eddie Gardner,cn=users,dc=sfgov,dc=org method=0 version=3
[2017-12-21T10:57:58.287-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20039] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX,0:1:1:3] [APP: oam_server#11.1.2.0.0] conn=7 op=1 RESULT err=0 tag=0 nentries=0 etime=2
[2017-12-21T10:57:58.288-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20043] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0] [APP: oam_server#11.1.2.0.0] conn=1 op=111 SRCH base=cn=Eddie Gardner,cn=users,dc=sfgov,dc=org scope=base filter=objectclass=inetorgperson requestedAttributes=[uid, mail, sn, cn, description, orclguid, userPassword, givenname, telephonenumber, objectclass, displayname] sizelimit=0 timelimit=0 typesOnly=false
[2017-12-21T10:57:58.296-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20044] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0] [APP: oam_server#11.1.2.0.0] conn=1 op=111 RESULT err=0 tag=0 nentries=1 etime=8 dbtime=0 mem=476,521,512/1,034,944,512
[2017-12-21T10:57:58.298-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20043] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0] [APP: oam_server#11.1.2.0.0] conn=1 op=112 SRCH base=cn=Eddie Gardner,cn=users,dc=sfgov,dc=org scope=base filter=objectclass=inetorgperson requestedAttributes=[uid, mail, sn, obLoginTryCount, obUserAccountControl, orclguid, givenname, telephonenumber, obPasswordExpiryDate, orclMtTenantState, obLockedOn, obPasswordChangeFlag, cn, description, obLockoutTime, objectclass, displayname] sizelimit=0 timelimit=0 typesOnly=false
[2017-12-21T10:57:58.302-08:00] [WLS_OAM1] [NOTIFICATION] [LIBOVD-20044] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0] [APP: oam_server#11.1.2.0.0] conn=1 op=112 RESULT err=0 tag=0 nentries=1 etime=4 dbtime=0 mem=476,521,512/1,034,944,512
[2017-12-21T10:57:58.303-08:00] [WLS_OAM1] [NOTIFICATION] [OAMSSA-00007] [oracle.oam.idm] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0] [APP: oam_server#11.1.2.0.0] Policy Evaluation result Type: NO_SERVICE_REQUIRED, Response URL: null.
[2017-12-21T10:57:58.352-08:00] [WLS_OAM1] [WARNING] [DMS-57008] [oracle.dms.context] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [APP: oam_server#11.1.2.0.0] The execution context put in place at the start of the request, 005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX,0:1:1:3, is not the execution context in place at the end of the request, 20abafbcaae922a6:c840b16:16077868ea8:-8000-0000000000039c37,0. The request is as follows: Request URI:[[
 /oam/server/auth_cred_submit
Request URL:
 https://eput-bifrost.sfgov.org:443/oam/server/auth_cred_submit
(No Query String)
All Headers Names:
 Host, Content-Length, Cache-Control, Origin, Upgrade-Insecure-Requests, Content-Type, User-Agent, Accept, Referer, Accept-Language, Cookie, ECID-Context, Connection, X-Forwarded-For, Proxy-Client-IP, X-WebLogic-KeepAliveSecs, X-WebLogic-Request-ClusterInfo, x-weblogic-cluster-hash
Selected Header Values:
 ECID-Context : 1.005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX;kXhgnfCW3JOTsLKS^HOT_JLSgKCTmLTP
 Accept-Language : en-US,en;q=0.9
 Host : eput-bifrost.sfgov.org
 Content-Length : 107
 Referer : https://eput-bifrost.sfgov.org/oam/server/obrareq.cgi?encquery%3D3gnYx2VypIQO0jCRJcCW5yG%2Fo9kVNh99iGkoyVnD%2Be0VfQli1ABGRVbb13Eob83xY%2FF9Y3VN9MPQCAeVebofpYl3AsJYWZz%2FMGXakean3VkbGpAcZPWXyL8s1Gu4SiLf2sXQAcjwrOzkZc1RRiE7ef5lhYSBVIwcoW2hltOk%2F8WacSSpUPprXlw84aCbOUwdv0JpTKr24jjpwx0xqmgcU0ISVYS33TOSjWQBkl2A1OwVQJ5JK9ojMrNVDJmv8Fc8A8%2Fw1E9QbeT%2B1wSZeeZ7Uk15wjfSq9m4ncU7OBitZH3f06ITRx51HFrmq8C02HXg9E72H52I8Ce7OPKtt12NKmD4D1OYMwjCtKujYJTDGdQ%3D%20agentid%3DSSO_ExternalWG%20ver%3D1%20crmethod%3D2&ECID-Context=1.005ODt5l3Rn4Yrx5GBs1yf0003WH0003CX%3BkXjE
 User-Agent : Mozilla/5.0 (Linux; Android 7.0; LG-LS997 Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.111 Mobile Safari/537.36
 Origin : https://eput-bifrost.sfgov.org
 Connection : Keep-Alive
 Accept : text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
 Content-Type : application/x-www-form-urlencoded

]]
[2017-12-21T11:00:58.244-08:00] [WLS_OAM1] [NOTIFICATION] [OAM-02064] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODtHznq34Yrx5GBh8if0000Wn000J2t,1:36610] [APP: oam_server#11.1.2.0.0] Authentication Error during policy matching.
[2017-12-21T11:01:10.008-08:00] [WLS_OAM1] [NOTIFICATION] [OAM-02064] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 005ODtIgfuB4Yrx5GBh8if0000Wn000J2u,1:36612] [APP: oam_server#11.1.2.0.0] Authentication Error during policy matching.


Also, the issue happens after successful authentication. It appears the issue is happening while OMA is trying to connect with GCM

Cause

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