MP4 Video Files Served From Webcenter Content Can't be Played in Safari (Doc ID 2374620.1)

Last updated on JULY 20, 2024

Applies to:

Goal

When any MP4 video file is uploaded to WebCenter Content, and access throw the following URL:
/cs/idcplg?IdcService=GET_FILE&dID=FILEIDTAG00001

In Chrome, Firefox, etc, it can be watched but in Safari the video is not played.

In the Apple documentation:
https://developer.apple.com/library/content/documentation/AppleApplications/Reference/SafariWebContent/CreatingVideoforSafarioniPhone/CreatingVideoforSafarioniPhone.html#//apple_ref/doc/uid/TP40006514-SW6

Refer that in order to play video files the media server must be compatible with content-range or partial-range support.

Is serving mp4 video files to Safari supported in Webcenter Content?
 

Solution

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