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ODSM / OUDSM 12c - Login Failing After Installation with "An unresolvable error has occured. Please contact your administrator for more information" (Doc ID 2381102.1)

Last updated on DECEMBER 24, 2019

Applies to:

Oracle Unified Directory - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

After installing OUD 12c the OUDSM initial page displays fine but attempts to log fail with the error message -

An unresolvable error has occured. Please contact your administrator for more information

and the AdminServer.log shows the following:

[2018-03-23T09:43:33.520-04:00] [AdminServer] [INCIDENT_ERROR] [DFW-40104] [oracle.dfw.incident] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [errid: 5] [detailLoc: <ORACLE_HOME>/user_projects/domains/<DOMAIN>/servers/AdminServer/adr/diag/ofm/<DOMAIN>/AdminServer/incident/incdir_5] [probKey: ADFC-00032 [ADFc]] [APP: oudsm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] incident 5 created with problem key "ADFC-00032 [ADFc]"
[2018-03-23T09:43:33.738-04:00] [AdminServer] [NOTIFICATION] [] [oracle.adf.share.dfw.dump.impl.ConfigPropsDumpImpl] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: oudsm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Path of configuration properties dump :<ORACLE_HOME>/user_projects/domains/<DOMAIN>/servers/AdminServer/adr/diag/ofm/<DOMAIN>/AdminServer/incident/incdir_5/adf_ADFConfigPropertiesDump32_i5.txt
[2018-03-23T09:43:33.738-04:00] [AdminServer] [NOTIFICATION] [] [oracle.adf.share.dfw.dump.impl.ConfigPropsDumpImpl] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: oudsm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] Path of configuration properties dump :/<ORACLE_HOME>/user_projects/domains/<DOMAIN>/servers/AdminServer/adr/diag/ofm/<DOMAIN>/AdminServer/incident/incdir_5/adf_ADFConfigPropertiesDump32_i5.txt
[2018-03-23T09:43:33.746-04:00] [AdminServer] [WARNING] [] [oracle.adfinternal.view.faces.context.RichExceptionHandler] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: <ECID>] [APP: oudsm] [partition-name: DOMAIN] [tenant-name: GLOBAL] [DSID: <DSID>] ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase INVOKE_APPLICATION 5[[
javax.faces.el.EvaluationException: java.lang.NoClassDefFoundError: Could not initialize class org.opends.server.util.Platform
at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:58)
at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBinding(UIXComponentBase.java:1988)
at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand.java:183)
at org.apache.myfaces.trinidad.component.UIXComponent.broadcastInContext(UIXComponent.java:364)
at oracle.adf.view.rich.event.ProxyEvent.broadcastWrappedEvent(ProxyEvent.java:72)

.../...

Caused by: java.lang.NoClassDefFoundError: Could not initialize class org.opends.server.util.Platform

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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