Conversion of Microsoft Documents via WebCenter Content (WCC) PDFExport Fails with Error: Access Violation (0x03C1)
(Doc ID 2381167.1)
Last updated on SEPTEMBER 14, 2023
Applies to:
Oracle WebCenter Content - Version 12.2.1.1.0 and laterOracle WebCenter Enterprise Capture - Version 12.2.1.3.0 to 12.2.1.3.0 [Release 12c]
Information in this document applies to any platform.
Symptoms
On : 12.2.1.1.0 version, Content Server
Doc files with images are failing to convert via Inbound Refinery (IBR) PDFExport forced conversion.
ERROR
-----------------------
Error in the IBR log. (Log entry for conversion job '417')
"access violation (0x03C1) stack trace"
An error has occurred.
Stack Trace:
!csLogJobIdPrefix,417!csLinefeed!csConversionForceFailureByStep,PDFExport,access violation (0x03C1)!$access violation (0x03C1)!$stack trace
!$stack trace
at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:86)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:520)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:175)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(Conversio
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check-In MS Word document with images
2. Some but not all fail to convert to PDF
3. On fail: the document must be manipulated by removing images (adding them back in), Check-In, watch to see if converted
Changes
Issue introduced in WebCenter Content Outside In Technology (OIT) 8.5.0.9.06090900.S
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |