Conversion of Microsoft Documents via WebCenter Content (WCC) PDFExport Fails with Error: Access Violation (0x03C1) (Doc ID 2381167.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Symptoms

On : 12.2.1.1.0 version, Content Server

Doc files with images are failing to convert via Inbound Refinery (IBR) PDFExport forced conversion.


ERROR
-----------------------
Error in the IBR log. (Log entry for conversion job '417')

"access violation (0x03C1) stack trace"
An error has occurred.

Stack Trace:
!csLogJobIdPrefix,417!csLinefeed!csConversionForceFailureByStep,PDFExport,access violation (0x03C1)!$access violation (0x03C1)!$stack trace
!$stack trace

at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:86)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:520)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:175)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:180)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:282)
at docrefinery.convert.ConversionDriver.convertDocument(Conversio

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check-In MS Word document with images
2. Some but not all fail to convert to PDF
3. On fail: the document must be manipulated by removing images (adding them back in), Check-In, watch to see if converted

Changes

 Issue introduced in WebCenter Content Outside In Technology (OIT) 8.5.0.9.06090900.S

Cause

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