My Oracle Support Banner

Why Create User Notification is Not Sent to The User Instead Only Sent to the Manager (Doc ID 2383603.1)

Last updated on JULY 21, 2021

Applies to:

Identity Manager - Version to [Release 11g to 12c]
Information in this document applies to any platform.


New user is not getting email when user is created in OIM. The notification is sent to the manager of the user instead.

1. Service/help Desk user logs in to OIM.
2. Create user A with Manager A using admin console.
3. Email notification goes out to Manager A but no notification goes out to User A.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.