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"Error while processing Master Controller in PBL..java.lang.NullPointerException" Error Causes Failure During User First Time Login in a OIM-OAM Integrated Environment. (Doc ID 2387405.1)

Last updated on JANUARY 31, 2024

Applies to:

Identity Manager - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

In the OIM-OAM integrated environment, when user logs in OIM identity console for the first time after setting the challenge questions and new password, it results in

"System error, Please re-try your action. If you continue to get this error, please contact the Administrator."  in the UI.

Error in the OAM Server log:

Steps to reproduce:

1) In a OIM-OAM integrated environment, try logging to the OIM identity console for the first time.

2) Provide the challenge questions and answers and new password, submit and it would fail.

Cause

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