BAM Exception When Parsing Apostrophe

(Doc ID 2389871.1)

Last updated on MAY 08, 2018

Applies to:

Oracle BAM (Business Activity Monitoring) - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.0.0 version, BAM Dashboard

BAM generates a JspParserException when saving a report containing an apostrophe in a label.
 

ERROR
-----------------------
unable to dispatch JSP page: The following exception occurred:.[[javax.servlet.ServletException: OracleJSP error:oracle.jsp.parse.JspParseException:
/mdssys/site/site/mdssys/beam/project/OceanalyticsFrench/view/AccountStatebyAgent/taskflow/AccountStatebyAgent/beamVizAccountStatebyAgent.jsff: Line # 10, <inputText contentStyle="color :rgb(0,0,0);font-family : Tahoma;font-size : 11px;font-style : normal;font-weight : bold;text-decoration : none;" inlineStyle="height:100%;display:block;" readOnly="true" shortDesc="#{pair.header}IT" simple="true" styleClass="AFStretchWidth" value="#{ pair.header eq 'accountId' ? 'Identifiant de compte' : pair.header eq 'agentId' ? 'ID de l'agent' : pair.header eq 'lastStateChangeTimestamp' ? 'Dernière horodatage de changement d'état' : pair.header eq 'channel' ? 'Identifiant du canal' :


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open BAM
2. Select a project in French
3. Go to Business View
4. Click on a report (for example: AccountStatebyAgent)
5. Click on properties
6. Add an apostrophe to a label/title
7. Click on Apply
8. Click on Close
9. Click on Save
10. Getting this error message: “An unresolvable error has occured. Please contact your administrator for more information”
11. Getting logged out
12. When logging back in I am only presented with a blank screen. I need to clear the browser cache in order to log back in.
13. Cannot open the report anymore



Cause

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