My Oracle Support Banner

BAM Exception When Parsing Apostrophe (Doc ID 2389871.1)

Last updated on MAY 08, 2018

Applies to:

Oracle BAM (Business Activity Monitoring) - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1.0.0 version, BAM Dashboard

BAM generates a JspParserException when saving a report containing an apostrophe in a label.
 

ERROR
-----------------------
unable to dispatch JSP page: The following exception occurred:.[[javax.servlet.ServletException: OracleJSP error:oracle.jsp.parse.JspParseException:
/mdssys/site/site/mdssys/beam/project/OceanalyticsFrench/view/AccountStatebyAgent/taskflow/AccountStatebyAgent/beamVizAccountStatebyAgent.jsff: Line # 10, <inputText contentStyle="color :rgb(0,0,0);font-family : Tahoma;font-size : 11px;font-style : normal;font-weight : bold;text-decoration : none;" inlineStyle="height:100%;display:block;" readOnly="true" shortDesc="#{pair.header}IT" simple="true" styleClass="AFStretchWidth" value="#{ pair.header eq 'accountId' ? 'Identifiant de compte' : pair.header eq 'agentId' ? 'ID de l'agent' : pair.header eq 'lastStateChangeTimestamp' ? 'Dernière horodatage de changement d'état' : pair.header eq 'channel' ? 'Identifiant du canal' :


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open BAM
2. Select a project in French
3. Go to Business View
4. Click on a report (for example: AccountStatebyAgent)
5. Click on properties
6. Add an apostrophe to a label/title
7. Click on Apply
8. Click on Close
9. Click on Save
10. Getting this error message: “An unresolvable error has occured. Please contact your administrator for more information”
11. Getting logged out
12. When logging back in I am only presented with a blank screen. I need to clear the browser cache in order to log back in.
13. Cannot open the report anymore



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.